erlang & plannen [ callcenter ]

gesponsorde links

Blokkeringsmodel
On this page you can find a very useful Erlang B calculator Erlang-B Calculator
www.math.vu.nl/~sapot/software/ErlangB

Call center mathematics
A book that explains mathematics relevant to call centers to managers, consultants and researchers. Koole: Call center mathematics
www.math.vu.nl/~koole/ccmath

Call routing
Find out how modern telephone networks use mathematics to make it possible for a person to dial a friend in another country just as easily as if they were in the same street, or to read web pages that are on a computer in another continent. Call routing in telephone networks
pass.maths.org.uk/issue2/dar/index.html

Erlang Profit calculator
On this page you can find a very useful Erlang-Profit calculator Erlang-Profit Calculator
www.math.vu.nl/~sapot/software/ErlangProfit

ESI workforce Management
Geen beschrijving aanwezig.
www.esi-knowledge.com

On-line erlang calculator
Geen beschrijving aanwezig.
callcentersociety.nl/Agent_Calculator.htm

Plannersacademy
Planners Academy: voor Basisopleiding Personeelsplanner, Certified Vakopleiding Personeelsplanner, Capaciteitsmanagement voor Managers, Assessment, Werving en Selectie van Planners | Planpoint | Déhora Planners Academy | Basisopleiding Personeelsplanner | Certified Vakopleiding | Capaciteitsman...
www.plannersacademy.nl

Planningit
Personeelsplanning en roosterplanning software leverancier, Home Planning IT | Home
www.planningit.nl

Shift scheduling (WFM)
On this page you can find a shift-scheduler Online tool for shift scheduling and workforce management WFM
www.math.vu.nl/~sapot/software/shift-scheduling

Simultatie callcentermanager
Vrije Universiteit Call Center Scheduler
www.cs.vu.nl/~koole/ccscheduler

Symagic consultancy
Symagic. Workforce Management en Project Portfolio Management Software
www.symagic.com

Telecom traffic online
telecom traffic online contains free online tools for assisting global voice network professionals with network design and analysis. Telecom Traffic Online
www.erlang.com

WFM Online
WFMonline
www.wfmonline.nl

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